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An Important Message to Our Customers Concerning Spam Blocking
Spam control software is designed to block "junk" email or email from unknown or unwanted senders. However, these blocking techniques may cause the unintended consequence of blocking messages that you really want to receive.
You may not receive our e-mails if:
- Your internet service provider offers a Spam blocking feature that requires the sender (i.e., MusicHosting.net) to first respond to a return email in order to be added to a "white list" or approved sender list.
- You have purchased software for your personal computer that requires the sender (i.e., the IRS) to first respond to a return email in order to be added to an approved sender list
- You have manually created an approved sender list
- Other Spam blocking techniques are employed by you or your internet service provider
Following the steps in the next section, “I’m not receiving MusicHosting.net emails, what do I do?” will decrease the possibility that our emails (i.e., replies to your requests, order receipts, billing & activation messages) will be blocked.
I'm not receiving MusicHosting.net emails, what do I do?
If you use a filter to screen incoming email, and you only accept mail from authorized addresses, the filter probably blocked our message from getting to your Inbox. Check your bulk mail or spam folder to see if it is there.
It may be that you did not enter your email address correctly. Sign in using the account name and password you created. Then you can verify or correct your email address if you are granted access.
Most likely, your email provider is unintentionally sending MusicHosting.net’s important email to your Spam or bulk mail folder. To update your settings, please read the appropriate section below if you are using AOL, Earthlink, Hotmail/MSN or Yahoo. If your email provider is not listed, please contact them directly for additional help.
AOL:
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On the lower left corner of your AOL mail window, click on "Spam Folder."
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Locate emails from MusicHosting.net (info@musichosting.net, order@musichosting.net, muse@musichosting.net).
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Click "This is not spam."
Please add the above email addresses to your address book to ensure emails from MusicHosting.net get delivered to your inbox, instead of your spam folder.
Earthlink:
Note: This information only applies if you've activated Suspect Email Blocking.
- If you use TotalAccess 2004:
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Click on your MailBox's "Address" button.
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Click the "File" menu and choose "New Company (Domain)".
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Enter "MusicHosting.net" and click "OK".
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If you use Earthlink's Web Mail:
- Log into your Earthlink Web Mail account.
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Click "Address Book" on the left side of your screen.
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Click "Companies (Domains)" on the right side of your screen.
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Click "Add Domain."
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Enter "MusicHosting.net" and click "Save."
Hotmail:
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Log into your Hotmail account.
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Click "Options" in the upper right corner of the screen.
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Click "Junk E-mail Protection."
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Click "Safe List."
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Enter "MusicHosting.net" and click "Add."
Yahoo:
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Click "Mail Options."
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Click "Spam Protection."
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Click the "Continue" button.
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Check the box next to "When I mark a message in the Bulk folder as not spam: Move the message to my Inbox."
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Click the "Continue" button.
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Select "Don't block any images."
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Click the "Set Up Spam Protection" button
Please add info@musichosting.net, order@musichosting.net, muse@musichosting.net to your address book to ensure emails from MusicHosting.net get delivered to your inbox, instead of your Bulk Mail folder.
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